FAQs


  • Do you offer free shipping?
    • Yes. We have nationwide free shipping for a minimum order of ₱1,000.00.
  • Can I pick up my order if I’m just in the area?
    • Yes. If you want to get your item asap or to save on shipping, you may pick up your order at CJDR Trading in Plaridel, Bulacan the next day after order confirmation. 
  • I love the ALFA footwear collection! How can I order?
    • You can place your order through our website. Just select your correct shoe size, favored color and desired quantity and click add to cart. Feel free to browse through the entire collection and seal the deal with our limited Buy 2 Get 1 free promo. Don’t forget to check out your order and send us your proof of payment so we can prepare your order for shipment.
    • You can also check ALFA MNL’s Shopee page or ALFA MNL’s Lazada Store. 
    • How can I avail the BUY 2 GET 1 FREE promo?
      • Add to cart any 3 pairs from our Buy 2 Get 1 Free Collection.
      • The discount (free sandals) will automatically reflect on your cart once you have selected the 3 pairs.
      • You can order as many as you want. For example, you can choose  2 free pairs if you add to cart 4 pairs. Enjoy!
    • How can I search for available styles in my size easily?
      • We have easily set up a collection by shoe size so you can quickly see which styles have your shoe size.
      • Or: Just type your size on the Search bar and press enter to show all available styles in your size. For example you wear a size 8, just type Size 8 then click Search. Voila! All styles with available Size 8 will appear so you can buy it now!
    • Will the footwear fit me? 
      • Just choose the correct size and it will surely fit! Our shoes and sandals best fit the standard shaped feet. But if you have wider feet, don’t worry! Just choose one size bigger and problem solved. Please refer to our Size Guide for the complete details on how to get your shoe size.
    • What are the accepted modes of payment if I order via website?
      • GCash
      • Credit / Debit Card
        • Visa
        • Mastercard
    • Can I still modify my order after payment?
      • Sorry, but you can no longer modify your order once it is confirmed. If you are unsure or you need something clarified, feel free to get in touch with us via email or send us a DM on Facebook or Instagram. 
    • How soon can I get my order?
      • We ship all confirmed orders within 1-2 business days. For Metro Manila and Luzon, you will receive your parcel in about 1-2 days after you receive your tracking number. For Visayas and Mindanao it’s 3-4 days,  while it takes 5-6 days for other Philippine Islands. For a complete reference, please read our Shipping Policy. 
    • Do you have other items aside from the ALFA Footwear Collection?
      • Yes. ALFA MNL also offers beauty and health products. Just check our entire collection consisting of the following brands:
        • HEBE Wellness Essentials (room and linen spray, massage oils, bath bombs, essential oils)
        • LOOCA skincare products (glow gang set, soap, toner mist)
        • BABE FORMULA haircare products (shampoo,  conditioner, fantasy bars)
        • HTP Clothing (basic tees for women and men)